What happens if a customer receives the wrong item and returns it?

If the wrong item was delivered, our Customer Care team will contact you to clarify whether the item may belong to another order.

Depending on your response and the shop’s return policy, one of the following actions will be taken:

• Return to the end customer

• Return shipment to the shop with special customs clearance

• Forwarding to the Zalando clarification center (for Zalando shops)

Our goal is to provide a fast and smooth resolution in your best interest.