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For customers

Content on all questions relating to the use of exporto and the exporto portal

Guide for Resolving Cases with Shipping Carriers

  • Royal Mail
  • PostNord
  • PostAT
  • Evri
  • Schweizer Post

Using the exporto portal - All features in detail

  • Download customs documents
  • Shipment tracking for outgoing shipments and returns
  • Analyses & Reports - Dashboard
  • The returns portal
  • Reports on shipments
  • Access and login to the exporto portal
See all 13 articles

Customs and tax

  • The ZAZ account for Switzerland: What you need to know
  • Fiscal representation in Switzerland by exporto
  • Invoicing requirements for deliveries to Switzerland (MWSTG) – What you need to know!

Onboarding - Get started with exporto

  • Onboarding Guide with exporto
  • The Onboarding Checklist for New Customers
  • The Product List for Onboarding
  • Preparation Guide for Go-Live in the Customs Markets Switzerland and United Kingdom (CH & UK)
  • Onboarding Testing Process

Frequently asked questions & answers

  • Where can I get a POD (Proof of Delivery)?
  • How can a delivery address be changed afterwards?
  • How do I receive a return label?
  • What happens if a customer receives the wrong item and returns it?
  • Wie funktioniert ein Claim/Nachforschung?
  • How to Obtain Your Access Credentials for the Exporto API
See all 7 articles

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