Where can I get a POD (Proof of Delivery)?

The responsible contact for obtaining the POD depends on the type of shipment and the carrier:

1. Inbound shipments to exporto

• Collected by CTL/exporto

  → You can request the POD directly from exporto.

• Self-delivery

  → In this case, you need to request the POD from your logistics partner.

• Delivery via master carton or freight forwarding

  → Please contact the respective transport provider to obtain the POD.

2. Delivery to end customers (CH Post, Evri, Royal Mail, PostNord)

• You can obtain the POD via the last-mile carrier’s tracking or by contacting our Customer Care team.

3. Returns & GLS Shipments

• The POD (Proof of Delivery) is available via the tracking system of the respective carrier or through Customer Care.
• The POD for returns shipped on pallets can also be requested via Customer Care. In this case, we can assign them on a daily basis through customs clearance and thus provide information on which returns are included.